Store Policies
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from By Nancy.
PERSONAL INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”
- Information about your device & browser
- Information such as your location & IP Address
HOW WE USE YOUR PERSONAL INFORMATION
The information we collect from you is used for:
- To fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
- To respond to any of your enquires
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information on our records to make future purchases easier, unless you ask us to delete this information.
Orders will be dispatched approximately 1-2 businesses days after the date of purchase via Australia Post.SHIPPING INFORMATION
Parcel Post 2-4 Business Days
Express Post 1-2 Business Days
(Please understand & be patient as there may be delays due to COVID-19 that may push your orders to be delayed and not arrive on the expected delivery time)
We currently do not ship international.
(Australia wide shipping only)
RETURNS / EXCHANGE POLICY
Our parcels are checked & packed very securely, therefor there will be no breakage or damage. All sales are final. We do not provide exchanges or refunds.
We accept Visa, Mastercard, Amex, Apple Pay, G Pay, O Pay.PAYMENT METHODS